Location and Contact Information
The Fairlawn Neighbourhood Centre is fully accessible and located at 28 Fairlawn Ave., just west of Yonge St. and approximately six blocks north of Lawrence Ave. Our phone number is 416-488-3446.

The Centre's Welcome Desk is just inside the west church door entrance. Strollers are left outside the main entrance. By subway, exit at the Lawrence stop, take the Bedford Park Ave. West exit and walk north to Fairlawn Ave. Turn left and enter the Centre through the west door of the church. Tethered dogs must be directly supervised when on church property.

Staff
Executive Director Naomi Schafler is responsible for all program development and operations. Sheri McCraw manages our registration and is responsible for teen drama programs. Support is provided by part-time supervisor Barbara Morris. Heather de la Rua is our Bookkeeper. Volunteers help operate the Welcome Desk and assist in many other areas of the operations.

Member Rights and Obligations
Our commitment to our members stems from our Mission Statement:

The Fairlawn Neighbourhood Centre provides non-denominational educational opportunities for personal wellness and growth in a caring, dynamic and community-focused way that celebrates and values all members of the community.

Furthermore, The Fairlawn Neighbourhood Centre is compliant with ACCESS Ontario which requires businesses and organizations in Ontario to identify, remove and prevent barriers to accessibility. We strive to ensure accessible customer service standards to people with disabilities.

Feedback and Complaints Policy:

We care about what we do and the services that we provide. We welcome feedback on ways to improve our programs and services.

Members of The Fairlawn Neighbourhood Centre and/or the general public are welcome to direct their comments and concerns to the Executive Director. If participants and/or instructors have immediate concerns, they need to inform the FNC staff in a polite and calm manner. Whenever possible and preferably in writing, members may either direct their comments or concerns in the form of a letter, an email, or as a contact request linked from our website. A response will be issued in a timely fashion from the Executive Director. If the response is not to the satisfaction of the complainant, he/she may escalate their issue by directing their original complaint and the resulting FNC response to the Chair of the Board of The Fairlawn Neighbourhood Centre for consideration by the Board at its next meeting.

Further, we invite feedback in the form of requesting responses to regular surveys and via a link on our website. Frequently, these comments and suggestions give us ideas to improve all aspects of our organization. Our programs and how we carry out our activities are a reflection of the survey results and comments that we receive.

Member Obligations

Participants and instructors alike are asked to observe the following:

� Respect for Others: In order for all users to always feel comfortable, we ask that everyone be cognizant of their effect on each other and behave in an appropriate manner; not be in an intoxicated state; use respectful language; refrain from swearing or using abusive language.

� No Scent Policy: Refrain from the use of scented products/perfumes to uphold our No Scent Policy ;

� Cell Phone Use: Cell phone use and texting are very distracting for both our participants and instructors. As a courtesy to our patrons and instructors, mobile devices are not to be used for calls or texting during a program. We kindly request that mobile phones and pagers be turned to silent (vibrate) or off, and in the event of an emergency, telephone conversations are to be held outside of the program room.

Failing to comply with these obligations may result in a member being asked to leave the Centre and only be allowed to return at the discretion of the Executive Director. There will be no reimbursement for classes missed.

For clarification of any of the above expectations, please contact the Executive Director. Adopted by The Fairlawn Neighbourhood Centre Board, February 22, 2012.

Parking
Only street parking is available. There is also a public lot just east of Yonge Street at Glenforest Avenue. The parking lot to the east of the church is for church use only at ALL TIMES of day. Please do not park there! Strollers may be "parked" in our stroller parking pad. Owners are advised to lock their strollers as FNC is not responsible for lost or stolen articles.

Hours of Operation

During our program season (September to June) the Centre is open Monday to Thursday 9 a.m.- 8:30 p.m.; Friday 9 a.m.- 4 p.m.; and Saturday 9 a.m. - noon.

During the Summer, the Centre is open for administrative purposes only.

The Fairlawn Neighbourhood Centre and Ontario Early Years
FNC is a designated site for Ontario Early Years Programs. Watch for information on upcoming OEYC programs available at Fairlawn. To visit the OEYC site go here!

Welcome/Reception Desk
Our Welcome/Reception desk provides information on Centre membership, programming and registration. You can pick up a hard copy of our brochure here. Working with neighbourhood partners our staff and volunteers help direct callers to the most appropriate community resources. The Welcome Desk number is 416-488-3446.

Community Bulletin Board
Located in the lower level lobby the Centre offers a bulletin board for the use of all community members.

PERSONAL PROPERTY NOTE:
Bikes, strollers and wagons are not allowed in the building for fire safety reasons. We recommend that all personal belongs be secured against theft. In particular, strollers can be vulnerable to theft. Please consider purchasing a chain locking system to join several strollers together or wind a chain through the wheels.

Annual General Meetings
Our year end is June 30.

Our most recent AGM was held October 30, 2012. Documents passed at that meeting are available by contacting the Office, 416-488-3446.

Privacy Policy
Click HERE for the Centre's Privacy Policy

Rental Enquiries
Please contact Marilyn Pirie , the Administrator at Fairlawn Avenue United Church. 416-481-6848.

GREAT ADVERTISING OPPORTUNITY
Join other smart, community-minded businesses and run an Ad in our program brochure, produced three times a year. Distribution to our vicinity ranges from 14,000 to 15,000 copies per brochure. To inquire about Advertising opportunities, please contact the Executive Director at 416-488-3446.

Distribution Schedule:
Fall Issue - mid August
Winter Issue - mid November
Spring Issue - mid February

Space is limited.